CAN I PAY ON COD?
Yes. There is an additional charge of € 2.50 for the cash on delivery payment. You can pay in cash during delivery, after consulting with the shipping company that will call you.
IS IT SAFE TO USE A CREDIT CARD?
Yes. We must assure you that we take security issues very seriously. We do not store your credit card details, while all orders are processed through a secure system of the cooperating Piraeus Bank.
WHICH CARDS ARE ACCEPTED?
All credit and debit cards VISA, EUROLINE, MASTERCARD.
WHEN WILL MY CARD BE CHARGED?
Your credit / debit card can be charged either directly or up to 7 days from the time of your order.
You can choose to pay for your order by bank transfer. After clicking “Confirmation and Payment” the transaction will be completed and in the next step you will receive our bank account details, in order to proceed with the transfer. Please note that your order will be recorded and the products you have ordered will be kept on account for 3 days until the bank transfer is validated. After this period, the order is canceled and the products are put back for sale.
Your order will be shipped when the transaction is validated by our banking partners. You will then receive an email stating that your shipment has been launched. Bank charges are borne by the customer otherwise the order will NOT be valid.
IN WHICH REGIONS ARE PRODUCTS SHIPPED?
We ship products throughout Greece, Cyprus and Europe using a courier service. For Cyprus and Europe, depending on the volume of the parcel, in order to serve the customer, we may complete the shipment of the parcel with the service of the Greek Post.
WHAT IS THE SHIPPING COST?
For orders over € 50.00, shipping is free throughout Greece. For orders under 50.00 € the shipping cost is 3.00 €. Shipping costs may vary depending on the weight and volume of the package. The above prices refer to products up to 2kg.
If you pay by cash on delivery there is an additional charge of 2.50 €.
Footnote: Orders over 150.00 € are served ONLY by discount (bank deposit or card payment) or by consultation with the store at 2742302630 or on our Instagram page (Kathy_jo_official).
For deliveries to EU countries and Cyprus the charges are as follows:
1. For purchases under 200.00 € the shipping costs are 18.00 euros.
2. For purchases over 200.00 € the shipping costs are free.
The above excludes some product codes such as tents, braids and puzzles. In these products the shipment is made with the Greek Post service and costs 40.00 €.
The usual delivery times are as follows:
Land destinations: 1-3 working days
Island destinations: up to 3 working days
Inaccessible areas: up to 5 working days
Product deliveries are made daily except holidays. There are no deliveries on weekends.
This data may change during periods of increased mobility of courier services.
Collection of Personal Data
Your visit to our site can be recorded for the analysis of the number of visitors to the page and for general use. Some of this information will be collected through cookies. These are small pieces of information that are automatically stored on a person’s web server on their computer and can be found on this website. If you wish to disable these cookies you can do so by changing the settings of the browser you are using. However, you will not be able to access certain parts of our website.
Online Promotion: From time to time we may collect personal information of visitors to our pages and of individuals participating in contests or product promotions (online or by telephone or at one of our stores), provided you have given your consent in the creation of your account. These data are collected only by those individuals who give them to us voluntarily. We may use this information to advise them on products, services and other promotional material that we feel they may be interested in. We may also invite visitors to this site to engage in market research and polls or other similar activities.
If we ask you to provide personal information, we will explain to you exactly the purpose for which they are collected and we will ensure that they are used only for the purpose specified in their collection.
The Information Collection Statement
This Statement is intended to inform you why personal data is collected, how it is used and to whom we will respond to data access requests.
- Why we collect your data – We collect your personal information to perform and provide our services to you and in an effort to improve your customer experience. Without this data the company KRIARA AIKATERINI ANASTASIA may not be able to continue or establish or continue the facilities or provide services.
- Data is also collected from our customers during the normal course of business, in order to continue our relationship with them. For example, when customers write and fill out contact forms.
How your information can be used – Customer-related information can be used:
- To facilitate the day-to-day operation of the services and products provided to customers
- To find out how our customers respond to specific products
- To inform customers about new products
- In order to meet the disclosure requirements of any law, KRIARA AIKATERINI ANASTASIA is bound.
- To satisfy any other relevant Purposes of Promotion of Products and Services (Marketing).
Disclosure of your personal information
The information held by KRIARA AIKATERINI ANASTASIA for customers will be kept confidential, but KRIARA AIKATERINI ANASTASIA may provide this information to the following parties under the duty of confidentiality for the purposes set out in paragraph (c):
- to any agent, contractor or third party service provider providing administrative, telecommunications, computer, or other data retention services to KRIARA AIKATERINI ANASTASIA in connection with the operation of its business and subject to compliance with this legislation
- to any other person under the duty of confidentiality to KRIARA AIKATERINI ANASTASIA, who has undertaken to maintain the confidentiality of this information
- to any person to whom KRIARA AIKATERINI ANASTASIA has the obligation to disclose information under the requirements of any law or court decision binding KRIARA AIKATERINI ANAASTASIA or any of its stores
The management and protection of the personal data of the visitor / user of the website is subject to the terms of this announcement as well as to the provisions of national, Community and international law regarding the protection of the individual from the processing of personal data, as applicable.
Any future relevant arrangements will be the subject of this Communication. In any case, KRIARA AIKATERINI ANASTASIA reserves the right to change the terms of protection of personal data, in accordance with the applicable legal framework.
Therefore, these terms of protection of personal data may be reviewed and updated at any time without notice. The users of the website are kindly requested to check these terms from time to time for any changes, as the continuous use of the website implies that they accept all possible modifications thereof.
KRIARA AIKATERINI ANASTASIA collects personal data of the visitors / users of the website, only when they themselves voluntarily provide them in order to provide the services that are available electronically. Personal information is information that can be used to identify or communicate with a person as well as other information relating to that person. The personal information collected on the website is the following: Name, Surname, Gender, Email address, Mobile phone number.
KRIARA AIKATERINI ANASTASIA will not make available for sale or otherwise transmit or disclose personal data of visitors / users of the website to third parties, not related to it, without the consent of the visitor / user, with the exception of the application of relevant legal dictates to competent authorities only.
KRIARA AIKATERINI ANASTASIA may process part or all of the data sent by visitors / users for statistical purposes and to improve its services – information. The visitor / user can contact the respective administrator of the website in order to cross-check the existence of the personal file, to correct it, to change it or to delete it.
Automatic decision making.
For the purposes of securing transactions carried out through our websites / applications / devices against fraud and misappropriation, we use third party solutions. The fraud detection method is based, for example, on simple comparisons, correlations, grouping, predictions and detection of ectopic measurements using intelligence agents software, data merging techniques and various data mining techniques.
This fraud detection process can be completely automated or involve human intervention whenever a person makes the final decision. In any case, we take every reasonable precaution and protection measure in order to restrict access to your data.
As a result of the automatic detection of fraudulent incidents, (i) there may be a delay in processing your order / request while we monitor your transaction and (ii) your access is restricted or you are excluded from providing a service if there is a risk of an incident . You have the right to access the information on which we base our decision. See “Your Rights and Choices” below.
Create a profile
When posting or viewing personalized announcements or content, we may use certain techniques known as “profiling” (that is, any form of automated personal data processing that involves using that data to evaluate certain personal characteristics of a natural person, in particular, to analyze or predict characteristics related to personal preferences, interests, financial situation, behavior, location, health, your physical characteristics, reliability or movements of that natural person). This data is collected and analyzed in order to evaluate and predict your personal preferences and / or interests. Based on our analysis, we send or display announcements and / or content tailored to your interests / needs. In some cases, you have the right to refuse the use of your data for “profiling”. See “Your Rights and Choices” below.
How long we keep your personal information
We keep your personal data for as long as we need it and for the purpose for which we maintain in order to meet your needs or to comply with our legal obligations.
To determine the retention period of your personal data, we use the following criteria:
- When you purchase products and services, we retain your personal information throughout our contractual relationship.
- When you participate in a promotional offer, we retain your personal information throughout the promotion.
- When you contact us to ask us a question, we retain your personal information for the entire time required to process your question.
- When you create an account, we retain your personal information until you ask us to delete it or after a period of inactivity (excluding trademark transactions) as determined by local regulations and guidelines
- Once you have given your consent to direct promotional notifications, we retain your personal information until you cancel your registration or request its deletion or after a period of inactivity (excluding trademark transactions) determined in accordance with local regulations and guidelines.
- When cookies are installed on your computer, we retain your personal information for as long as is necessary to achieve their purposes (eg throughout a shopping cart cookie or session ID cookies), as well as and for a period of time determined in accordance with local regulations and guidelines.
We may retain some of your personal information in order to comply with our legal or regulatory obligations, as well as to be able to manage our rights (for example, to present our claims before the Courts) or for statistical or historical aims.
When we no longer need to use your personal data, we delete it from our systems and files or anonymize it so that it can no longer be identified by you.
Links to third-party websites and social media links
Social media and user-generated content
Some of our websites and applications allow users to submit their own content. Remember that any content you submit to any of our social media platforms may be displayed to the public, so you need to be careful when providing certain personal information, e.g. financial information or address information. We take no responsibility for any actions taken by other persons if you post personal data on any of our social networking platforms and we recommend that you do not disclose such information.
Your rights and choices
Right to information
You have the right to receive clear, transparent and comprehensible information about how we use your personal data, as well as about your rights. That is why we provide the information contained in this Policy.
Right of access
You have the right to access the personal data we hold about you (subject to certain restrictions). We may charge a reasonable fee that takes into account the administrative costs involved in providing this information. Obviously unfounded, excessive or repetitive requests may do not receive a response. To obtain such access, please contact us in the ways listed below.
Right to correct
You have the right to request the correction of your personal data if it is incorrect or out of date and / or to complete it if it is not complete. For this correction, contact us in the ways listed below. If you have an account, it may be easier for you to correct your data through the “My Account” section.
Right to delete
In some cases you have the right to request the deletion of your personal data. Please note that this is not an absolute right, as we may have legal or legitimate reasons to keep your personal data. If you wish us to delete your personal data, please contact us in the following ways.
Right to object to direct marketing, including profiling
You can unsubscribe at any time or refuse to receive instant promotion notifications. It is easier to do this by clicking the “Unsubscribe” link in any email or notification we send you. Alternatively, you can contact us using the contact details listed below.
Right to withdraw consent for data processing based on consent at any time
You may revoke your consent to the processing of your data by us when such processing is based on your consent. Revocation of consent does not affect the legality of the processing carried out on the basis of consent prior to its revocation.
Right to file a complaint with a supervisor
You have the right to contact your country’s data protection authority and file a complaint about data protection practices. Do not hesitate to contact us in the ways listed below before submitting a complaint to the competent data protection authority.
Right to restrict processing
You have the right to request that we restrict the processing of your data. This right means that the processing of your data by us is subject to restrictions and therefore we may store it but we may not use it to process it further.
Right to disable Cookies
You have the right to disable Cookies. Internet browser settings are usually programmed by default to accept Cookies. However, you can easily customize them by changing the settings in your browser.
Many cookies are used to improve the usability or functionality of websites / applications. Therefore, disabling cookies may not allow you to use certain parts of our websites / applications, as described in detail in the relevant cookie table.
If you wish to restrict or block all cookies installed by our sites / applications (which may not allow you to use certain parts of the site) or any other sites / applications, you can specify this through the program settings your browser.
Terms & Condition
By visiting the website or using material from these websites, you accept the following terms. Please note that you are not allowed to use the Website if you do not accept the following terms.
1. Intellectual Property
The content of this Website is the intellectual property of kathyjo.gr, without prejudice to any rights not expressly granted here. All intellectual property rights of this Website contained belong to the kathyjo.gr or to third parties legally concerned. By accessing this Website you agree to accept the above copyright laws.
2. Personal Data – Transaction Security
The kathyjo.gr by applying precisely the principles of the protection of personal data laid down by international and European law regulating matters relating to electronic commerce (Directive 2000/31/EC, DP 131/2003) as well as the Consumer Protection Act (Law 2251/1994) which regulates matters relating to distance selling and the relevant provisions of the Greek Law (Law 2472/1997) on the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Privacy Committee, the P.D. Article 8 of Law 2819/2000 and European law by Directives 95/46/EC and 97/66/EC expressly states that it will not make any misuse of your personal data and in no way discloses , discloses, sells, leases or exchanges your personal information and information to any third party. By subscribing to our website you agree to receive informational emails from this website as well as the company’s affiliated websites unless you inform us otherwise and your information is deleted from our list of updates. Your personal information at your request is permanently deleted and is not in any way provided to anyone. By submitting material to our server, you agree that the material does not contain information that is not true, illegal or in any way unsuitable for use and publication.
3. Third Party Websites
To facilitate your access to its websites, kathyjo.gr may include links to Internet websites owned or managed by third parties and responsible for their content.
4. Limitation of Liability
The kathyjo.gr has made every effort to accurately visualize its products by viewing photos, descriptions and more specific comments. However, this website may contain errors (typographical, numerical and imaging). The kathyjo.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information referred to or made available on this Website.
5. Amendment of the terms of this
The kathyjo.gr reserves the right to modify or renew the terms and conditions of transactions and undertakes to inform this text of any change or addition to the terms.
6. Property – Trademarks
The product and company names mentioned here may be trademarks or trade names of their respective owners. Your access to this website shall not be treated as granting, consequently, definitively or otherwise, any license or right to use any symbols displayed on this website without our prior written consent or any third party owner thereof.
7. Product Shipments
The kathyjo.gr can serve customers from all over Greece. All order shipments are made by courier[ELTA COURIER] to all cities of Greece with free shipping [over 50 euros] with additional delivery costs of 2.50 euros. Your orders are shipped according to the availability of products usually in 24-72 hours. In case your order cannot be executed for reasons of force majeure (bad weather, strikes, etc.), we will contact you in order to tell us if you wish to complete it.
8. Withdrawal, cancellation of order and product returns
- You have the right to return the products you purchased within 14 days from the date you receive them. In this case, you are charged with the costs of transporting, returning and packing the products[6EUR]. Refunds shall be accepted only if the products you wish to return are in the same situation in which the received, i.e. without having unsealed or infringed the packaging, together with the legal documents (shipment slip or sales invoice or retail receipt) and the packaging accompanied the product. In the event of the return of the products, the return of the your money will be completed within thirty days of the date of we will receive the products.
- In the case of return of products, cancellation of orders or part of you refusing to accept the product from the courier service company, you are obliged-for tax reasons-to notify us through declaration of 1599/1986 the reasons for the return, cancellation and or your refusal. In case of refund due to unavailability of the product this can be done within 10 working days.
9. Product Prices
All prices presented in our catalogues include VAT 24%. These prices relate to the quantities available in our warehouse, while the kathyjo.gr reserves the right to adjust prices. 10. Current Law All transactions you make through kathyjo.gr are governed by international and European law regulating matters relating to e-commerce (Directive 2000/31/EC, DP 131/2003) as well as by the Consumer Protection Act (Law 2251/1994) which regulates matters relating to distance selling. For any dispute or dispute arising from the use of this website, the courts of the city of Corinth shall be designated as competent. 11. Offers Product offers are valid only for online and telephone orders